Refund Policy

1. General Refund Information

Refund eligibility depends on the specific car rental, cruise reservation, service provider and cancellation terms applicable to your booking. Please review your booking details carefully before confirming a reservation.

2. Car Rental Cancellations

Car rental cancellation and refund policies may vary by rental company and reservation type. Any applicable cancellation fees or charges will depend on the terms provided at the time of booking.

• Cancellation may be subject to provider-specific terms.
• Some reservations may have non-refundable charges.
• Late cancellations or no-shows may result in charges.

3. Cruise Cancellation & Refunds

Cruise reservations are subject to the cancellation and refund policies of the applicable cruise operator. Cancellation charges may vary based on the cruise, departure date, fare type and timing of cancellation.

4. Non-Refundable Bookings

Certain promotional rates, special offers, discounted reservations or specific travel products may be non-refundable. Any applicable restrictions should be reviewed before completing your booking.

5. Refund Processing Time

Once a refund is approved, the processing time may vary depending on the service provider, payment method and financial institution. Additional processing time may apply before the refunded amount appears in your account.

6. Changes to a Reservation

Changes to an existing reservation may be subject to availability, fare differences, service provider rules and applicable fees. Please contact us as soon as possible if you need to modify your booking.

7. No-Show Reservations

Failure to use a confirmed car rental or cruise booking without completing the required cancellation process may be treated as a no-show. No-show reservations may be subject to charges or may not qualify for a refund, depending on the provider's terms.

8. Third-Party Service Providers

Some bookings are fulfilled by independent third-party travel providers. Their refund, cancellation and payment policies may apply to your reservation.

9. How to Request a Refund

To request a refund or ask about cancellation eligibility, please contact our support team with your booking details. We will review the request and provide information about the applicable terms.